🛠️ Support
Need help with BeeWell? We're here for you.
Contact
Email: beewellsupport@gmail.com
We typically respond within 24–48 hours.
Getting Started
- Create an account and complete your profile
- Wait for admin approval
- Start using chat, events, and the community feed
Common Issues
- Login issues → check email/password
- App bugs → restart or update app
- Events not loading → check internet
Safety
- Report inappropriate public content
- Admins review and take action within 24 hours
- Private messages are not actively monitored
Account & Privacy
- Edit your profile anytime
- Delete your account anytime
- Control location visibility (city/state only)
🛡️ Child Safety & CSAE Policy
BeeWell Community is committed to maintaining a safe platform and strictly prohibits any form of child sexual abuse or exploitation (CSAE).
Zero Tolerance Policy
- Any content involving child sexual abuse material (CSAM) is strictly forbidden
- Any attempt to groom, exploit, or harm minors is not allowed
- Any sexualized content involving individuals under 18 is prohibited
Enforcement
- Violating content or accounts will be removed immediately
- Serious violations may be reported to relevant authorities
- We actively respond to user reports regarding safety concerns
Reporting Violations
If you encounter any content or behavior that violates these standards, please report it immediately.
Email: beewellsupport@gmail.com
Compliance
BeeWell complies with applicable child safety laws and follows industry-standard practices to help prevent abuse and exploitation.
Last updated: April 12, 2026
🗑️ Delete Your Account
How to Delete Your Account
- Open the BeeWell app
- Go to your Profile
- Navigate to Privacy & Security
- Select “Delete Account”
- Confirm your request
What Happens
- Your account data is permanently deleted
- You lose access immediately
Data That May Remain
- Some posts/messages may remain in the system
- They are no longer linked to your account
Email: beewellsupport@gmail.com
📜 Privacy Policy
BeeWell Community respects your privacy.
1. Information We Collect
- Name, email, DOB
- City and state
- Messages, posts, and RSVPs
2. Age Requirements
- 13+ to register
- 18+ for approval
3. Messaging
- Public content may be moderated
- Private messages are not monitored
4. Data Use
- Account functionality
- Community features
- Safety enforcement
5. Data Storage
Stored securely using Firebase.
6. Data Sharing
No selling or sharing of user data.
7. Contact
beewellsupport@gmail.com
📄 Terms of Service
1. Eligibility
- Must be 13+
- 18+ for approval
2. Conduct
- No harassment
- No illegal activity
- No impersonation
3. Moderation
- We may remove content at any time
4. Content Rights
You retain ownership of your content.
5. Termination
Accounts may be removed for violations.
6. Liability
Service is provided “as is”.
7. Contact
beewellsupport@gmail.com